Introduction
Jarreh Realty ("we," "our," or "us") operates an AI-powered Facebook Messenger chatbot to assist with property rental inquiries and tour scheduling in the Lawrenceville, Georgia area. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our chatbot services.
By using our Facebook Messenger chatbot, you agree to this Privacy Policy and our data practices described below.
Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number
- Messages: All text messages sent through Facebook Messenger
- Tour Preferences: Preferred dates, times, and scheduling information
- File Uploads: Driver's license or ID images (when required for tour scheduling)
- Housing Preferences: Move-in timeline, rental requirements, and other property-related inquiries
Information Automatically Collected
- Facebook User ID (PSID): Unique identifier provided by Facebook Messenger
- Conversation Metadata: Timestamps, message delivery status
- Session Data: Conversation state and context for AI processing
3. How We Use Your Information
3.1 Primary Purposes
- Property Services: Schedule tours, answer rental inquiries, provide property information
- AI-Powered Assistance: Process messages through OpenAI's GPT models for intelligent responses
- Tour Coordination: Verify identity, schedule appointments, send confirmations
- Communication: Send appointment reminders and property updates
3.2 Legal Basis for Processing
We process your personal data based on:
- Consent: You voluntarily provide information through our chatbot
- Legitimate Interest: Providing requested property services and customer support
- Contract Performance: Fulfilling tour scheduling and rental inquiry services
4. AI and Third-Party Processing
4.1 OpenAI Integration
Our chatbot uses OpenAI's GPT models (Azure OpenAI Service) to provide intelligent responses. Your messages may be processed by OpenAI's systems under their privacy policy and data processing terms.
4.2 Data Sharing with Third Parties
- OpenAI/Microsoft Azure: Message content for AI processing (subject to their privacy policies)
- AWS SNS: Phone notifications for tour confirmations
- Facebook/Meta: Messages are transmitted through Facebook Messenger platform
5. Data Storage and Security
5.1 Storage
- Location: Data is stored on Microsoft Azure cloud services
- Duration: Conversation data retained for 90 days, contact information until tour completion or upon request for deletion
- File Uploads: License images stored securely and deleted after tour confirmation
5.2 Security Measures
- Industry-standard encryption for data transmission
- Secure cloud storage with access controls
- Regular security monitoring and updates
- Limited access to personal data on a need-to-know basis
6. Your Rights and Choices
6.1 Data Subject Rights
You have the right to:
- Access: Request copies of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing of your personal data
- Withdrawal: Withdraw consent at any time
6.2 How to Exercise Your Rights
Contact us using the information below to exercise any of these rights. We will respond within 30 days.
7. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes by updating the "Last Updated" date and posting the new policy. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Information
📧 Data Controller: Jarreh Realty
Business Address: Lawrenceville, Georgia
Contact for Privacy Matters:
- Facebook Messenger: Message us directly
- Email: [Your business email address]
- Phone: [Your business phone number]
We aim to respond to privacy-related inquiries within 30 business days.
Platform Compliance
This chatbot complies with Facebook's Platform Policy and Messenger Platform Policy. Our use of Facebook Messenger is subject to Facebook's terms of service and privacy policy in addition to this policy.
We maintain compliance with GDPR, CCPA, and Facebook Platform policies to ensure your data protection rights are respected.